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Technical Support

Real help before, during, and after your repair. Call for a free phone diagnostic — many issues can be resolved without sending your machine in.

Call 888-816-1046Start a Repair

Support by machine line

What are you working on?

Each family page includes care guidance and pre-ship checks for its machines.

AutoProPAD

Key programmer tablets — from the original AutoProPAD to the G3 generation.

Support & care guide →

Nitro

Nitro diagnostic scan tools: LT, XT, and GT.

Support & care guide →

Triton

Triton key cutting machines, including the Triton PLUS.

Support & care guide →

Additional Machines

Black Widow, Maverick, and supported Xhorse key cutting machines.

Support & care guide →

Before you submit

  • Programming or diagnostic problems are sometimes caused by the vehicle, not the machine — a quick call can save you a shipment.
  • Have your serial number, software version, and any error messages ready.
  • Tell us what troubleshooting you've already tried.
Hours: Monday–Friday, 8:30 AM–5:00 PM Pacific · 888-816-1046
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